------------ Thanks for your purchase! Please read the instructions CAREFULLY. INSTRUCTIONS: - Type the 16-character password. For UPPERCASE characters use SHIFT key. Take your time while typing password, my suggestion is to use NATO Phonetic guide under password (a-alpha, B-BRAVO, C-CHARLIE...). - Once you are done typing password, hold down left CTRL key and press ENTER key twice (CTRL-ENTER-ENTER). (Password is to be typed using a standard US QWERTY keyboard). NOTE: Sometimes if using master password within Setup/BIOS, just pressing ENTER after typing password will do. DELL Service Tag: 11PZLX3-8FC8 password: G3ra3BD9LLJFJ60Z ------------ G - GOLF ( UPPERCASE ) 3 - 3 ( digit ) r - romeo ( lowercase ) a - alfa ( lowercase ) 3 - 3 ( digit ) B - BRAVO ( UPPERCASE ) D - DELTA ( UPPERCASE ) 9 - 9 ( digit ) L - LIMA ( UPPERCASE ) L - LIMA ( UPPERCASE ) J - JULIETT ( UPPERCASE ) F - FOXTROT ( UPPERCASE ) J - JULIETT ( UPPERCASE ) 6 - 6 ( digit ) 0 - zero ( digit ) Z - ZULU ( UPPERCASE ) ------------